Troubleshooting your app on Red Hat’s OpenShift

My hosted server seems to not be responding or I’m getting a blank page instead of seeing my app:

  • Try tailing your server log and then hit your app to see if you’re getting errors:
rhc-tail-files -l your_account_id -a your_app_name
  • Give your account password and/or ssh passphrase when prompted

If you’re seeing exceptions from your app, this should give you a clue what’g going wrong.
If you’re seeing a a line in the log like this:

2012/04/03 13:08:59,601 INFO  [] (MSC service thread 1-2) JBAS011403: Stopping Persistence Unit Service 'ROOT.war#persistenceUnit'
2012/04/03 13:09:00,152 INFO  [] (MSC service thread 1-1) JBAS015877: Stopped deployment ROOT.war in 20354ms

… then for some reason your app was stopped, and needs to be restarted manually. There are some ongoing issues in the OpenShift environment currently that Red Hat is investigating where apps are left in a stopped state (possibly related t your deployment taking too long and timing out).

Can I browse through my log files on the server?


… then the url to ssh to your server is this part:

Ssh like this:


… enter your ssh passphrase when prompted. Your log files are in your_app_name/logs/ – the current log is server.log and there are copies of each log for each previous day. You can use common utils like vi/less/more/cat etc to view your files.

How do I check on the status of my app?

  • rhc-ctl-app -l your_acount_id -a your_app_name -c status

… this will show the status, either RUNNING, STOPPED, or if there is maintenance currently in progress you may see this message:

OpenShift is currently being upgraded, some services may be unavailable.


How do I manually restart or start my app?

  • rhc-ctl-app -l your_acount_id -a your_app_name -c restart | start


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